felhom.eu/documentation/runbooks/VOLUNTEER-first-hour.en.md

# Felhom — your first hour (for volunteer testers)

> **ENGLISH TWIN of `VOLUNTEER-first-hour.md`, written by localisation slice 6 (R-561, 2026-09-2X).**
> Same sections, same order, same steps, same warnings. **It is a translation, not a rewrite:** where
> the Hungarian says something that is stale or wrong, the English says what the screen actually
> shows and the difference is a register row, named in the session report — never a silent fix.
> The operator chooses the channel and approves the text. This header is for the operator.
>
> **Screen names are the dashboard's own English** (`controller/internal/i18n/locales/en.json`):
> Launcher, Dashboard, Apps, Storage, Backup, Sharing, System monitor, Settings. The console text is
> the bilingual banner's English block, verbatim. The download step points at the English download
> page, `felhom.eu/en/download` (published 2026-09-18, R-559 — same installer and same checksum as
> the Hungarian page; a site gate refuses the two pages naming different ones).
>
> **What the operator must still do before sending this** — unchanged from the Hungarian, and listed
> there in full: create the customer **with the language set to English**, create the Cloudflare
> tunnel and paste its token (R-494 — without it the dashboard address does not open), and hand over
> the Owner passphrase out of band.

---

## What the operator does first (not the volunteer's job)

1. Creates the customer on the hub (name, e-mail, domain), **with the language set to English** — the
   claim e-mail, the bind page and the box's first screen all follow that setting.
   The hub **sends the connect e-mail by itself** when the customer has an e-mail address and no box
   yet (at creation, when an address is added, and when an earlier box is deleted). There is no
   button to press; the customer page shows when it went out (R-509, 2026-09-15).
2. **Creates the Cloudflare tunnel and enters its token** on the customer's page — without it the
   dashboard address does not open (R-494).
3. **Hands over the "Owner passphrase" in person or in a message.** No e-mail contains it. It is
   six English words for an English account, five Hungarian ones for a Hungarian account (R-597).

## What you will need

- A machine where **all data will be erased** (the install overwrites the chosen disk completely).
- A USB stick of at least 2 GB.
- A network cable to your router.
- The **Owner passphrase** (a few hyphen-joined words) you received from Felhom.
- The e-mail account you gave to Felhom.

## 1. Download the installer (~1 minute)

Open **https://felhom.eu/en/download** and download the installer it names (about 1.7 GB). The page
also gives the file's checksum (SHA-256).

Write it to a USB stick (Windows: Rufus, **in "DD" mode**; Mac/Linux: balenaEtcher).

## 2. Install (~15 minutes, about 3 of them copying)

Start the machine from the USB stick. **The installer screens are in English** — that is expected.

| Screen | What to do |
|---|---|
| Felhom logo, two lines | Choose **"Felhom telepítés / Install Felhom"** (or wait; it starts by itself). The second line, **"… (szöveges mód) / … (text mode)"**, installs exactly the same thing without the graphics — take it if the first one shows nothing. |
| END USER LICENSE AGREEMENT | **I agree** |
| Target harddisk | **The installer never chooses for you.** It lists the machine's disks with their size and type; choose the one **the system should go on — that disk will be erased.** Unplug your external backup drive for the install. If there are several internal disks and you do not know which is the right one, stop and ask the operator. |
| Country / Timezone / Keyboard | Set the **Keyboard Layout** to the one your keyboard actually has (**U.S. English** for most English keyboards). The Hungarian guide says to leave this alone, and for a Hungarian keyboard that is right — but if the layout does not match your keyboard you will type a root password you cannot reproduce. Country and Time zone can stay as they are. |
| Root password | Enter a password of at least 8 characters, twice. **You do not need to remember it** — Felhom replaces it after the first start. |
| Administrator email | Type your own e-mail address (instead of `mail@example.invalid`) |
| Hostname (FQDN) | **Change it**, because the default is refused. Type: `felhom.<your-domain>` (the domain you got from Felhom) |
| IP address, Gateway, DNS | Leave as they are |
| Summary | **Install** |
| Summary → **"Automatically reboot after successful installation"** | This is **ticked by default**, so the machine reboots ON ITS OWN when the install finishes — you will not be asked. **Take the USB stick out while the install is still running**, or untick that box if you would rather press Reboot yourself. (The Hungarian guide describes a *"Installation finished — reboot now?"* prompt; with the default settings that prompt does not appear.) |

## 3. The first start (~2 minutes)

**This screen is bilingual** — Hungarian first, English under it. About 2 minutes later it shows:

> Felhom — the box is ready and waiting to be paired.
> Pairing code: XXX-XXX

Write the **pairing code** down. It is printed once in each language; both are the same code.

## 4. Connect the box to your account (~2 minutes)

1. Open the e-mail with the subject **"[Felhom] Link your Felhom box to your account"** and follow the link in it
   (valid for 7 days).
2. Enter:
   - the **pairing code** from the box's screen;
   - the **Owner passphrase** you received from the Felhom operator.
3. Leave the box switched on. The next e-mail arrives in **about 3 minutes**.

*(Note: the box's screen keeps showing the pairing code after it is connected — this is a known
fault, and you do not need to connect it again.)*

## 5. Set up the dashboard (~1 minute)

1. Open the e-mail with the subject **"[Felhom] Your Felhom server is up — setup code"**.
2. Follow the address in it (`https://felhom.<your-domain>`).
   If the address does not open, tell the operator.
3. On the **"Set up the server"** page enter the **setup code** and choose a password of **at least
   12 characters**. This becomes your dashboard password.
   **The code is the words in your e-mail, joined by hyphens** (for example
   `abacus-wreath-ratio-abdomen`). You can type it or paste it; capitals and spaces instead of
   hyphens are accepted. If it looks like Hungarian words with accents, tell the operator — an
   English account should receive English words (R-597, fixed 2026-09-21).
4. If the code did not arrive: **"Did not get the code? Ask for a new one"** — it always goes to the
   same e-mail address.

## 6. Install your first two apps (~2 minutes)

1. On the dashboard: **Apps**. Find **BookStack** (a family wiki) and **PrivateBin** (encrypted
   notes), and select **Install**.
2. On the install page the only question is the **subdomain** — leave the default (`wiki`, `paste`).
   You do not need to write down the "Automatically generated values".
3. **Start the install.** BookStack takes about a minute, PrivateBin about 20 seconds.

## 7. The recovery code (~2 minutes) — do not skip this

The box sends an **encrypted** copy of your files to Felhom's remote storage. **Only you** get the
key to that encryption: it is the **recovery code**. Until you create it, **the remote backup does
not start**.

**When the yellow bar appears (a few minutes after the setup)**, that is the moment. The box spends
its first minutes preparing the remote storage, and until then it cannot create the code — which is
why the bar only appears once it can. The bar says:
"Remote backup is paused until you create your recovery code."
If the bar is not there yet, install your first apps (the step before) and look again.
If you open the page too early it says "The box is still getting ready — … in a few minutes …", and
it refreshes itself.

1. **Backup → Remote backup**, or simply select **"Create recovery code"** on the bar.
2. Enter your dashboard password and start it. About half a minute.
3. The code is shown **once and once only**. **Write it on paper** and put it where you keep your
   important documents. A photo on your phone is not enough if the phone is lost too.

> ⚠ **Felhom cannot get this code back for you.** Not because we will not: your copies are encrypted
> so that we ourselves cannot open them. If the code is lost, the remote copies remain, but
> **nobody — not us either — can open them again**.

Once you are done, the bar disappears and the remote backup starts by itself.

## 8. Signing in to the apps for the first time

- **BookStack:** on the app's page the "First steps" give the address as `wiki.DOMAIN` — put your own
  domain in place of DOMAIN (known fault). Sign in: `admin@admin.com` / `password`. Change it
  **straight away**: your profile at the top right → Settings → password and e-mail.
- **PrivateBin:** there is no sign-in. Type your text, select **Send**, and share the link you get —
  the key is in the link, and the server does not see the content.

## 9. Backups

- **Backup → Overview:** you will see two yellow warnings, in English. One says only one copy is
  being made and there is no second drive. The other is, word for word:

  > The system backup is currently on the same disk as the system — so it protects against corrupted files, but not against a disk failure. Attach a second drive for full protection.

  **Both are true**: until there is a second drive or a remote backup, this does not protect you
  against a disk failure. (They were Hungarian until 2026-09-21 — R-598, now closed.)
- **Backup → Apps → Back up now:** about 20 seconds, after which the date updates.
- *An individual app's "Backup 2 settings" page may say that its data is "already part of the full
  system backup (PBS)" — this is not true on every box (known fault). The Overview page is the
  accurate one.*

## 10. Restoring

**Backup → Restore:** choose the app and the backup, tick the "I understand" box, **Start restore**.
The app stops for about half a minute, then starts again in the state of the last backup.

## 11. Removing an app

**Apps:** first **Stop**, then **Remove** appears. The dialog lists what will be deleted in any case,
and you can also tick the box to delete the backups.

## 12. A power cut

If the power goes, the box comes back by itself; after about 2 minutes every app is running on the
same version it was before. You will have to sign in to the dashboard again.

## 13. If you mistype the code

The setup page rejects it and you can type it again. A wrong code answers
**"Wrong or expired code"**, and after **five** wrong attempts the page locks for 15 minutes with
**"Too many attempts — try again in 15 minutes."** A password under twelve characters answers
**"The password must be at least 12 characters long"**. You can ask for a new code with the
"Did not get the code? Ask for a new one" link, and the sign-in page's "Forgot password" link leads
to the same place.

*(These messages were Hungarian until 2026-09-21 and were the one screen that stopped the first
English walk — R-596, now closed.)*

## If you get stuck

Write to **support@felhom.eu**, and send a screenshot if you can.