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The operator noticed the "can I restore specific files from within a backup?" FAQ lives under storage-share, not storage-box, and asked which product it covers. It is Storage SHARE only — a managed Nextcloud — and it never mentions Storage Box. Its own text gives it away: Nextcloud's data cache, a database dump, the konsoleH web interface. The two products document OPPOSITE answers: Storage BOX (ours) "You can download individual files or entire directories as usual" Storage SHARE (not) "we only support restores for the full backup ZFS snapshot" That matters because a web search for the obvious phrasing surfaces the SHARE page and it reads like a definitive NO — so a support agent could answer Question 1 from the wrong page and push R-95 to the top of the register for no reason. Question 1 now names the product, quotes the Storage Box line, and states up front that we know what the Share FAQ says. A warning block at the head of the file tells the reader to check which product any full-snapshot-only answer is about before acting on it. Verified by grep: nothing in this repository ever leaned on the Share claim. The only vendor line cited anywhere is the Storage Box one. R-436 strengthened from the same source the operator supplied: the rclone-over-SSH restic backend is OFFICIALLY DOCUMENTED, not merely advertised in a shell banner -- "we support the restic backend, which is provided by Rclone over SSH". And the same page settles that the docs cannot answer the caveat: neither its Rclone nor its Restic section mentions append-only at all, so nobody need re-read the documentation hoping for it. Unlooked-for corroboration: that page's port-23 command table matches, item for item, the help output measured live on our own sub-account. Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01LB8FmJaGd2cyjvy6dbEjpM