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The 2026-07-18 N100 rehearsal ran the complete final-product flow on real metal
in one pass: RESET -> generic pairing ISO v1.20.0 -> customer self-bind -> day-0
-> managed-floor lift -> escrow ceremony -> offsite snapshots. No code changed;
every finding is recorded and ranked, none fixed.
VALIDATION-n100-rehearsal-2026-07-18.md — run context, a UTC-normalised timeline
built from the hub events stream / hub DB / controller log / bootstrap + agent
journals, per-ledger verdicts for S1-S8 + ledgers 8 and 9, 12 findings, the
not-exercised list, and 7 discrepancies against the brief.
Headline wall-clocks: bind -> credential 26 s; bind -> controller running the
current version 2 min 44 s; managed floor 0.143.0 -> 0.145.0 in 5 s unattended
(initiated_by: auto-floor); escrow ceremony -> offsite enabled 12 s; drive enrol
30.3 s. No post-bind leg stalled, which is the immediacy row's real-onboarding
proof.
Capability map (10 citations added):
- Bare-metal Felhom ISO PARTIAL -> PROVEN-LIVE (F1 closed on metal)
- Customer self-bind (slice 1) IMPLEMENTED -> PROVEN-LIVE (customer_selfbind)
- Guest RAM resize (R-24) IMPLEMENTED -> PROVEN-LIVE (shrink AND grow)
- Customer RESET two real firings + verified external teardown
- Escrow ceremony first live wizard firing
- Immediacy row "real-onboarding proof pending" cleared
- Publish train box-side floor lift proven on a fresh install
- Customer claim R-4 gmail half (Inbox under p=quarantine)
- Offsite orphan guard staged live leg fired on its own
- DR tier by default candidate PROVEN-LIVE upgrade WITHDRAWN (R-39)
Not flipped, as instructed: customer-performs-restore, BYO, DLNA, multi-user.
ROADMAP — collapsed R-1 (appliance half done, Peti half survives), R-21
(physically closed), R-24, R-27 slice 1, R-4. New ranked items:
P2-HIGH R-39 PBS DR applied-but-dead R-30 liveness from the wait channel
R-31 async offsite + status R-32 RESET base-dir purge
R-33 bootstrap quiet-poll
P2 R-34 backup lifecycle R-35 config-apply session survival
R-36 post-RESET offsite prompt R-27c console-passphrase bind
P3 R-37 post-RESET health card R-38 installer GRUB slice
Plus a pre-invite checklist (golden 0.145.x rebuild, freemail.hu, C6, R-11).
R-39 is NEW and was not on the brief: the PBS DR descriptor auto-provisions and
the agent converges state=applied, but pvesm reports 401 Unauthorized/inactive
and a direct probe 401s on every endpoint including /version while WG is healthy.
The hub minted a second token secret two minutes after the agent applied the
first and consumed_at is still NULL; the converged state machine will not
re-apply, and the agent's verify loop cannot read the credential to notice it
(non-root read of a file it writes through a root wrapper). Rank is provisional
pending Viktor.
R-3 draft: all four [REFINE] slots filled, self-bind made the default path with
"send the link BEFORE the customer sees the console", the measured wall-clock
table added, and interim operator workarounds for R-31/R-36/R-39. C6 (renumbered
C7) is marked as the single unexecuted step and keeps the doc a DRAFT.
Evidence bundle: 180:~/n100-rehearsal/ (10 files + MANIFEST.md), collected before
the box was unplugged for travel. Secrets read only to run probes; recorded as
lengths and metadata, never values.
Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01Nn3VgQk9iwEGgyx6QJ2NvE
174 lines
12 KiB
Markdown
174 lines
12 KiB
Markdown
# DRAFT R-3 — Friend-alpha onboarding runbook (operator)
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> **Status: DRAFT, post-rehearsal — all `[REFINE]` slots filled 2026-07-18.** Generalized from
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> `runbooks/RUNBOOK-rehearsal-v3.md` (S1–S8) and the shipped claim/escrow/self-bind flows, then
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> refined against the N100 rehearsal that executed it
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> (`tests/VALIDATION-n100-rehearsal-2026-07-18.md`). Every step here has been walked on real
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> hardware **except C7**, the customer-performed restore.
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>
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> **It graduates to `RUNBOOK-onboarding.md` when C7 has evidence** — that step is simultaneously the
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> last unwalked step of this script and the capability map's last MISSING customer-facing row, so
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> one execution closes both. Until then this stays a DRAFT.
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>
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> Scope: **appliance hardware only** (BYO track is R-1/Peti, explicitly out of alpha scope).
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> Three steps below carry **interim workarounds for known defects** (R-31, R-36, R-39) — they are
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> marked inline and should be deleted from this runbook the moment those items ship.
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## A. Before the visit (operator, ~30 min, all remote-doable)
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1. **Hub:** create the customer (name, e-mail, domain `<név>.felhom.eu`) — verify the CF tunnel +
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zone token provisioning completes. Confirm the Day-0 manifest is current (agent, golden,
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MinAgent) and the managed-update floor is at the intended release — a stale golden is fine
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(the floor lifts the box post-install), a stale FLOOR is not. *The rehearsal proved the lift:
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a 0.143.0 golden reached 0.145.0 in **5 s**, unattended, inside the first minute of controller
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life.* Even so, **rebuild the golden before the first real tester** — proven-recoverable is not
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a reason to ship stale.
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**Mint the self-bind link now** ("Send self-bind link" on the customer's Setup tab). It is valid
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for **7 days**, and doing it here means the console banner's „e-mailben kapott link" is already
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true when the customer first looks at the screen. See B3.
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2. **Hardware:** the standard appliance + its external HDD. One-time bench prep list:
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memtest pass, SMART clean, BIOS queue for the single visit in B2.
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3. **Install media:** the **reusable generic pairing ISO** (secret-free, slice C). Only rebuild it
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when `scripts/` ships a new version — never per-customer. Flash via dd/Rufus-DD.
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Loader note per firmware: mkimage requires **Secure Boot OFF** (F1); record the board model +
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loader choice in the customer record.
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4. **Paper:** the tester one-pager (R-11, printed or PDF), the tester agreement
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(PETI-agreement sibling), and the recovery-code envelope step rehearsed in your head — the
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escrow ceremony is the one moment that must not be rushed.
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## B. Install + bind (~15 min wall-clock)
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1. Boot the stick. ONE BIOS visit: boot order → USB, Secure Boot per loader, **restore-after-AC-loss
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→ Power On** (a power blip must never strand a household).
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2. Unattended install (~3 min) → reboot → pairing mode: the console shows the Hungarian
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**pairing-code banner**; the box appears under **Unclaimed appliances** at the hub
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(verify uuid/MAC/SSH fingerprints match the physical box before binding — never bind a
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fingerprint you didn't read off the console).
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3. **Bind** to the customer — **the rehearsal used the SELF-BIND path, and it is now the default for
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this runbook.** Mint the link with **"Send self-bind link"** on the customer's Setup tab; the
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customer opens it and completes the public two-factor `/bind/<token>` page (console pairing code
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+ retrieval passphrase). The 2026-07-18 run bound in **60 s from mint to consume, with zero failed
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attempts**, and the credential was delivered **26 s later** with no operator action.
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> **Send the self-bind link BEFORE the customer sees the console.** The console banner tells them
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> to use „az e-mailben kapott link" — if the link has not been minted yet, the box is instructing
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> the customer to look for something that does not exist. In the rehearsal the box sat in pairing
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> mode for **~11.7 minutes** waiting on the operator, printing failures the whole time (R-33).
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> Mint it during step A1 if you can; the token is valid for **7 days**, so there is no reason to
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> wait. Auto-minting on customer create/RESET is R-36.
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Operator-bind on the Hosts page remains the fallback when the customer is not present or the
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token has expired.
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4. Watch the event sequence compose (expected: **seconds** between post-enroll legs — enroll →
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claim-code issue → WG → fast-tick window → tunnel → PBS-DR descriptor poke → controller up →
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claim e-mail lands → floor lift to current). **Any ~15-minute stall between two legs is a
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finding** — capture which leg + wall-clocks.
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**Reference wall-clocks — measured on the N100, 2026-07-18** (`tests/VALIDATION-n100-rehearsal-2026-07-18.md`).
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Compare against these; a leg that takes minutes where this table says seconds is the finding:
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| Leg | Expect |
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|---|---|
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| Blank-metal boot → registered as an unclaimed appliance | **< 1 s** (same second) |
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| Bind → credential delivered | **26 s** |
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| Bind → agent enrolled + WG tunnel up | **56 s** |
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| Bind → controller running the CURRENT version | **2 min 44 s** |
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| Credential delivered → day-0 provision SUCCESS | **2 min 11 s** |
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| Managed-floor lift (golden version → current) | **5 s**, unattended |
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| Drive enrol: destructive-confirm → usable (incl. mkfs) | **~30 s** |
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| Escrow ceremony started → offsite runs enabled | **12 s** |
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Note the **PBS-DR descriptor** leg specifically: in the rehearsal it reported `converged` while
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the credential behind it was already stale, leaving the DR tier authenticating `401` with nothing
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surfacing the fault (**R-39**). Until that is fixed, treat "descriptor provisioned" as unproven
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and check `pvesm status` on the box during step E1.
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## C. Customer zero script (the customer drives, operator narrates — ~30 min)
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This is the friction lens: the customer's hands on the keyboard, the operator's hands OFF.
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1. **Claim:** open the claim e-mail → claim the dashboard → set the dashboard password.
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(R-4 gate: the e-mail must land in inbox, not spam. **gmail PROVEN 2026-07-18** — the rehearsal's
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claim mail was the first sent under the tightened DMARC `p=quarantine` and landed in the **Inbox**.
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**freemail.hu is still untested** — if your tester is on freemail.hu, treat step C1 as unproven and
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have them check spam before you conclude the mail was lost.)
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2. **Escrow ceremony:** run the recovery-code wizard → the awaiting card
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(„megerősítésre vár, legfeljebb 15 perc") → flips on ACK. The code goes on paper, into the
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envelope, into the customer's drawer — **state plainly: without this code, a dead box means
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the remote backup is unrecoverable; we cannot read it for them.** That sentence is the product.
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3. **Storage:** enroll/format the external HDD via the wizard (customer clicks, operator explains
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the destructive-confirm). Expect **~30 s** from the confirm to a usable drive — the wizard runs
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mkfs detached and polls, so a slow format is not a hang.
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4. **Offsite:** enable „Távoli mentés". Two operator behaviours here are **workarounds for known
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defects** — follow them until the items ship, and do not improvise:
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> **Click Save exactly ONCE, then wait, then verify.** Provisioning runs synchronously inside the
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> request, so on a slow Hetzner leg the request can return an nginx **504 while succeeding
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> server-side**. A second click races the first attempt. Wait, then confirm on the hub's
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> Offsite → Restic tab rather than believing the browser. (**R-31**)
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> **Re-onboarding an existing customer? Check offsite provisioning by hand.** After a RESET +
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> re-enroll the hub can sit in "enabled but unprovisioned" and **say nothing** — provisioning is
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> *Save*-triggered, and the re-enroll auto-re-issue deliberately skips unprovisioned targets. So
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> an offsite target that looks configured may never have been created. Open the offsite settings
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> and press Save once to force provisioning, then verify. (**R-36**)
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> **Expect the first run to be clean on a NEW customer.** If an **orphan card** appears
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> („a távoli mentési tároló elárvult"), the repo is not new — that is the R-32 case, which fires
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> when a customer's pool directory outlived a RESET. It is safe (the guard moves the old repo
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> aside, never deletes it) but it means the box is writing into a reused directory. Record it.
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5. **First app:** deploy one app the household actually wants (paperless or immich recommended) —
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through the catalog UI, no shortcuts.
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6. **Sharing:** enable „Megosztás", set the household SMB password, create one share; open
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`\\NÉV` from their own laptop. (Set expectations per the one-pager: device list may lag on
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some routers; the address always works.)
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7. **Protection proof — the customer performs a restore, unassisted** (this step IS the
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capability-map evidence, per customer): drop a file on the share or into the app → „Távoli
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mentés most" → wait for the snapshot → delete the file → the customer restores it via
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**Visszaállítás** with the operator silent. If they can't without help, that's an R-11/UX
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finding, not a customer failure — write it down verbatim.
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> **⚠ THIS IS THE ONE STEP THE REHEARSAL DID NOT EXECUTE.** Every other step in this document was
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> walked on real hardware on 2026-07-18; C7 was not, so it carries **no friction notes and no
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> evidence** — the capability-map row *"a customer (not the operator) performs a restore via UI
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> alone"* is still **MISSING**. This runbook stays a **DRAFT** until C7 has been performed once.
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> It is remote-doable on the reborn demo box (the dashboard is remote) and does not need the
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> hardware in hand.
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8. **Alerts sanity:** show them what an alert e-mail looks like (the health-degradation mail);
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confirm their address receives it.
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## D. Handover (10 min)
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- Walk the one-pager together: what it does, what it doesn't do yet, how to report.
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- Reporting channel: **support@felhom.eu** (catch-all already delivers it) + the personal channel
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for the friend circle. „Ha bármi furcsa: e-mail vagy üzenet, screenshot ha van."
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- Sign the tester agreement. Leave the one-pager with them.
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- Operator record: board model + loader, drive serials, claim date, escrow ACK timestamp,
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friction notes.
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## E. Operator post-checks (same day, remote)
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1. Hub: customer row green; Offsite → Restic tab shows the first bytes within a report cycle;
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PBS-DR gauge nominal (first PBS run on its own schedule — note, don't wait).
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> **Verify the DR tier on the box, not from the hub (R-39, interim).** The agent can report the
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> PBS descriptor `converged` while the credential behind it is stale, and its own verify loop
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> cannot read the credential to notice. Until R-39 ships, SSH to the host and run
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> `pvesm status` — the `felhom-pbs` line must be **active**. A `401 Unauthorized` / `inactive`
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> there means the DR tier is dead despite everything upstream looking green, and it will stay
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> dead silently until someone needs a restore.
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2. Floor convergence: controller at current, agent at MinAgent+.
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3. Route friction notes: UX items → ROADMAP; one-pager corrections → R-11; runbook corrections →
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this doc.
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## F. Standing rules
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- Never perform steps C1–C7 *for* the customer. The script's value is watching them do it.
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- Never handle the recovery code — see it into the envelope, never into your hands or a photo.
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- One onboarding per day maximum during alpha — the friction notes are the point, and they
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degrade after the first.
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- Post-rehearsal checklist item: rebuild the golden to the current controller before the FIRST
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real tester (fresh boxes shouldn't sit in a stale window longer than needed), and re-verify the
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Day-0 manifest after every controller release during alpha. |