v0.78.0 asserted in a comment that a type with no customerMessages entry cannot
reach a customer. It can: templates.go falls back to the raw message when the
entry is missing, and the only customer gate is prefs.EnabledEvents — pure
configuration. A customer with whole_guest_backup_failed enabled would have been
emailed raw English operator text about a backup they cannot act on. The new test
proves it against the v0.78.0 shape.
operatorOnlyEvents is now an explicit register checked before prefs, logging a
skipped/operator_only row so the skip is visible. NOT implemented as 'missing
customerMessages blocks delivery' — several types rely on that fallback on
purpose. The handler comment now names the real mechanism.
internal/quiesce had no route to the hub at all: three failed whole-guest backups
on 2026-07-27 produced zero events. Hub half of the fix.
whole_guest_backup_failed / _recovered are allowlisted with NO customerMessages
entry. Deliberately not backup_failed/backup_completed — those have customer
Hungarian templates AND sit in demo-felhom's live enabled_events, so reusing them
would email the customer that their backup failed while it is still retrying
behind the R-88 breaker.
The recovery joins recoveredPairedDownTypes because it is severity info and
severityNotifies drops info — otherwise the operator hears it break and never
hears it heal. Its customer leg is pairing-gated and can never fire.
Operator cooldown gains a per-tier dimension from the event details, so one tier
cannot mask another for an hour. Narrow: empty suffix unless a tier is sent, so
no existing event type changes.
Let a customer bind their own freshly-installed appliance without the
operator: operator "Send self-bind link" mints a 7-day tokenized
capability link, emailed (Hungarian, sibling sender) to the customer, who
opens a public /bind/<token> page and proves two factors — the console
pairing code shown on the box screen + their retrieval passphrase — and
the hub stages the bind via the same BindAppliance (provenance
customer_selfbind). The box's ~30s appliance poll delivers.
Viktor's three rulings verbatim: console pairing code (no appliance list
ever rendered), operator-sent tokenized link, 5-attempt lockout ->
"call support". Wrong code == wrong passphrase (one generic failure, no
oracle, both factors compared unconditionally); expiry falls back to
operator-bind unchanged.
THE TRAP: one public prefix /bind/, exempt from auth+CSRF at both /login
gate sites via a single isPublicBindPath predicate (tight trailing-slash
match; ServeMux ..-cleans; handler rejects '/' in token). 9 tests
(Scenarios A-F + F1/F2); 4 red-proofs verified red-then-green (lockout,
oracle, widened-prefix, single-active). GC verdict: no appliance GC ->
the 7-day TTL stands alone. Controller/agent untouched; R-27b deferred.
Green: full hub build/vet/test (17 ok) + bash -n + hub confirm gate.
Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_017qDiBqKKQ5vPB5fXBqu7Kp
ProcessEvent routed only warning/error; a critical-severity event was silently dropped.
Now routes warning/error/critical, logs unrecognized severities, and guards a nil
GetNotificationPrefs (which would panic/crash the hub). host_disk_critical emits its
natural critical severity.
Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01HxLA1mZurFq9kt8hneFeCs
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