processOperator's cooldown no longer returns bare. It dropped the event BEFORE
LogNotification, so a suppressed operator alert and an event that never happened
were indistinguishable — from the operator's side and from the hub's own records.
Measured 2026-08-03: nine recovery_unit_capture_failed events arrived, two were
mailed, seven left no row anywhere. That is why the defect took a day to get the
right way round: there was nothing to read.
A suppressed operator event now writes a `suppressed` row carrying the message
and the key that suppressed it. This applies to EVERY operator event, not only
the one that exposed it. It does NOT change the cooldown's duration or semantics.
backup_run_failures: the per-run digest. In allowedEventTypes AND in
operatorOnlyEvents — allowlisting alone does not make an event operator-only,
and FormatCustomerEmail falls back to the raw English message rather than
blocking. A test demonstrates a customer with the type enabled receiving nothing.
recordOnlyEvents: a third routing class — stored and recorded, never mailed.
recovery_unit_capture_failed moves here: it is the record, the digest is the
notification. A register rather than downgrading severity to info, which would
relabel a genuine failure as informational everywhere it is queried.
cooldownRunSuffix: a sibling of cooldownTierSuffix, not a branch inside it, so
tier keeps byte-identical semantics and R-97a's tests are untouched. It makes
the cooldown effectively inert for the digest, which is the intent — a digest is
already rate-limited by construction; the refresh sweep sends no run_id and so
stays under the ordinary hourly cooldown.
The email renders as a list, not a JSON blob. An absent space reading renders as
unavailable, never as zeros.
New OPERATOR-ONLY event type recovery_unit_capture_failed (controller
v0.191.0, R-158): in allowedEventTypes AND notify.operatorOnlyEvents.
Deliberately not a reuse of backup_failed, which carries customer copy and
sits in the controller's DefaultEnabledEvents — reusing it would email the
customer in Hungarian about a failure they cannot act on. R-158's own
proposal said backup_failed; D-c overrides it.
disk_warning/disk_critical lose their generic customerMessages entries.
Both were allowlisted, copy'd, default-enabled and checkbox'd with NO
producer anywhere; controller v0.191.0 becomes that producer and sends a
DYNAMIC Hungarian message naming the drive and its free space.
FormatCustomerEmail prefers the entry over the message, so keeping a static
entry would discard the label and the byte figures — the same reason
offbox_enlarge_blocked and disk_health_degraded have none. The deletion is
pinned by a test.
New notify.IsOperatorOnly so the api package can pin BOTH registers of a new
event type in ONE test; allowlisted-but-not-operator-only is invisible when
they are checked separately, and it is the defect v0.78.0 shipped. The
register itself stays unexported.
REUSE.md's "new event type" extension point rewritten: it told readers to
always add a customerMessages entry, which is wrong for operator-only types
and harmful for dynamic-message ones.
Tests 574 -> 579. Red-proof: removing the operatorOnlyEvents entry shows the
customer being emailed; the skipped/operator_only row is asserted as a
positive observable.
v0.78.0 asserted in a comment that a type with no customerMessages entry cannot
reach a customer. It can: templates.go falls back to the raw message when the
entry is missing, and the only customer gate is prefs.EnabledEvents — pure
configuration. A customer with whole_guest_backup_failed enabled would have been
emailed raw English operator text about a backup they cannot act on. The new test
proves it against the v0.78.0 shape.
operatorOnlyEvents is now an explicit register checked before prefs, logging a
skipped/operator_only row so the skip is visible. NOT implemented as 'missing
customerMessages blocks delivery' — several types rely on that fallback on
purpose. The handler comment now names the real mechanism.
internal/quiesce had no route to the hub at all: three failed whole-guest backups
on 2026-07-27 produced zero events. Hub half of the fix.
whole_guest_backup_failed / _recovered are allowlisted with NO customerMessages
entry. Deliberately not backup_failed/backup_completed — those have customer
Hungarian templates AND sit in demo-felhom's live enabled_events, so reusing them
would email the customer that their backup failed while it is still retrying
behind the R-88 breaker.
The recovery joins recoveredPairedDownTypes because it is severity info and
severityNotifies drops info — otherwise the operator hears it break and never
hears it heal. Its customer leg is pairing-gated and can never fire.
Operator cooldown gains a per-tier dimension from the event details, so one tier
cannot mask another for an hour. Narrow: empty suffix unless a tier is sent, so
no existing event type changes.
Let a customer bind their own freshly-installed appliance without the
operator: operator "Send self-bind link" mints a 7-day tokenized
capability link, emailed (Hungarian, sibling sender) to the customer, who
opens a public /bind/<token> page and proves two factors — the console
pairing code shown on the box screen + their retrieval passphrase — and
the hub stages the bind via the same BindAppliance (provenance
customer_selfbind). The box's ~30s appliance poll delivers.
Viktor's three rulings verbatim: console pairing code (no appliance list
ever rendered), operator-sent tokenized link, 5-attempt lockout ->
"call support". Wrong code == wrong passphrase (one generic failure, no
oracle, both factors compared unconditionally); expiry falls back to
operator-bind unchanged.
THE TRAP: one public prefix /bind/, exempt from auth+CSRF at both /login
gate sites via a single isPublicBindPath predicate (tight trailing-slash
match; ServeMux ..-cleans; handler rejects '/' in token). 9 tests
(Scenarios A-F + F1/F2); 4 red-proofs verified red-then-green (lockout,
oracle, widened-prefix, single-active). GC verdict: no appliance GC ->
the 7-day TTL stands alone. Controller/agent untouched; R-27b deferred.
Green: full hub build/vet/test (17 ok) + bash -n + hub confirm gate.
Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_017qDiBqKKQ5vPB5fXBqu7Kp
ProcessEvent routed only warning/error; a critical-severity event was silently dropped.
Now routes warning/error/critical, logs unrecognized severities, and guards a nil
GetNotificationPrefs (which would panic/crash the hub). host_disk_critical emits its
natural critical severity.
Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01HxLA1mZurFq9kt8hneFeCs
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