B10 — the ten places a household gets stuck (rehearsal 2026-10-20)
Ranked by what it costs a real family: lost data or a dead box first, then lost time, then confusion. Each point names what the family SAW, what it would do next, and the record (register row or B9 word).
| # | where | what the family saw | what a family would do | cost on the day | record |
|---|---|---|---|---|---|
| 1 | first afternoon, normal use | the dashboard and every app stopped answering, twice, ~1 h and ~35 min; a relapse after each return | wait, then pull the plug (the only thing that brought it back) | ~2 h of a dead box; two hard power cuts | R-1192 (P1) |
| 2 | bind page | a „tulajdonosi jelmondat" (owner passphrase) they do not have; two wrong tries of five used | phone Felhom; wait | 2 h 4 min waiting for the operator (09:57 → 12:01) | intervention 1; W4 |
| 3 | a power cut during a full off-site restore | the app runs again, on the BACKUP's older data, while the page says only „megszakadt — indítsd el újra" | believe the app is fine, or start the restore again over newer data | newer data gone, unnoticed | R-1195 (P2) |
| 4 | drive pulled during uploads | each upload was confirmed; after the drive came back the last files were 0 bytes or missing; nothing said so | find out weeks later | silent loss of the last seconds of uploads | R-1196 (P3) |
| 5 | the family's notification page shows disk-warning, drive-disconnected and backup-failed mails ON; on the day the family received one alarm mail in all; the operator received the rest | not know anything is wrong | every warning of the day missed | R-1199 (P2), R-1193 | |
| 6 | family card | „Ödön" and „Írisz" refused: „A név 1–32 karakter: kisbetű, szám, pont…" | guess „odon"; some will give up | minutes; a bad first impression | W12 |
| 7 | new drive (storage init) | a required „Csatlakoztatási név * /mnt/…" field, empty; the button silently did nothing | press again; give up | the 200 GB disk unused until someone helps | W13 |
| 8 | sharing („Megosztás") | „A megosztási szolgáltatás előkészítése folyamatban…" for ever — it waits for a share password the page never asks for | wait; ask for help | no shared folder until found | W21 |
| 9 | errors in English | a failed restore, a failed off-site run, a failed install all show raw technical English („offbox backup immich: exit status 1…", „starting stack rallly: exit code 1…") | cannot tell what broke or what to do | a call to support each time | W22, W25, s1/s6/s5 READMEs |
| 10 | after the box died (B7) | the old link page: „new mail in a few minutes" — no mail until the operator deleted the old host; then the rebuilt box offered only a NEW recovery code and could not read the off-site store | wait; phone Felhom; start over with an empty box | the family's data out of reach, though it still exists | R-1203 (P2), R-1176 (P1) |
Close behind (not in the ten): three apps' wrong „first steps" (W17–W19); the download link that does not look like a link (W2); the second disk never offered as the backup place (R-1198); Jellyfin refused for memory with no help choosing what to remove (W20); the recovery-code page full of operator words (W10); Actual Budget wholly in English (W23).