drill: a stranger's first hour on 0.242.0 — 1 intervention, not ready for a volunteer

Golden 0.242.0 baked, round-trip verified and vouched (cadence rule, R-468).
Fresh box from the public ISO on demo-hp: landed on the vouched set, two apps
deployed and used, backup, remove, byte-identical restore, power cut and code
typo all PASS. Stopped for a volunteer by R-493 (no instructions) and R-494
(the setup mail's dashboard link has no DNS; intervention I1). R-493..R-500
filed. Capability map: first-hour row added (PARTIAL), journey row scoped.
Stopgap Hungarian volunteer guide written. Hub teardown layer pending.

Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_0159rPz1ZhFKsS53msqPYxtS

documentation/backlog/OPEN-ITEMS.md

@@ -696,6 +696,14 @@ class (an image `VOLUME` at an unmounted path) is still live — `immich-server`
 | **R-488** | **[P3-LOW] `go test ./internal/backup` takes 5½ minutes: 89 off-site tests wait on real clocks.** MEASURED 2026-09-13 (`-v` timings, run alone: 581 tests, 333 s in total, 89 of them ≥ 1 s — `TestOffbox*`, `TestOffbox3a*`, `TestOffboxRun*`, `TestR4xx*` reconstitute fixtures at 3–8 s each). The controller's per-commit gate is therefore ~6 minutes, most of it sleeping, and two concurrent runs of the package looked like a hang. **Fix shape:** the waits are `waitForHealthy`-style polls and retry back-offs with fixed durations; make them seams the fixtures shorten (the R-457 rule: one clock). Not a correctness defect. | **READY — rank P3-LOW; owner: CC** |
 | **R-489** | **[P3-LOW] `POST /api/stacks/{name}/remove` reports `volumes_removed: null` over named volumes it DID remove.** MEASURED 2026-09-13 on demo-hp five times (gokapi, actualbudget, adventurelog ×2, glance): `docker compose down --volumes` removed the app's named volumes (`docker volume ls` count 2 → 0) and the response carried `"volumes_removed":null`. The customer's confirmation dialog therefore cannot say what it deleted. Split out of R-474 (closed in v0.240.0 for the backups half). **Fix shape:** list the volumes before `down --volumes`, diff after, and report the difference (`[]` when none, never `null`).  **PARTLY SHIPPED in v0.242.0 (`d698ce3`), measured live on 9202 the same night:** the difference is computed and a fresh compose-created volume IS reported (`["opengist_opengist_data"]`), but the listing filters on the compose project LABEL and a volume recreated by a unit restore (`docker volume create <name>`, `restore.go:154`) carries no labels — compose still removes it and the response says `[]` (`audits/v0242-2026-09-14/19-R489-cause.txt`). **Remaining fix:** list by the `<project>_` name prefix as well (union), or label the recreated volume as compose would. | **READY — rank P3-LOW; owner: CC (residual)** |
 | **R-492** | **[P3-LOW] `cfg.Paths.HDDPath` is empty on every box and still has readers; delete it.** R-465 audited its six readers and found every one falling back; R-490 (v0.242.0) gave the last one, `systemInfo`, the same fallback. The global now carries no information on any box and its deletion was deferred twice. **Fix shape:** remove the field, its env binding and the readers' fallback branches; a build proves nothing reads it. Next controller release. | **READY — rank P3-LOW; owner: CC** |
+| **R-493** | **[P1-HIGH] There are NO customer-facing install instructions, so a volunteer cannot begin — this blocks inviting anyone.** MEASURED 2026-09-14 (drill `audits/DRILL-fresh-install-0242-2026-09-14.md`, Phase 0.2), each source with what was searched: the website's 9 pages carry no mention of the installer, of `iso.felhom.eu`, or of any install step (`iso`, `letolt`, `telepit`); `https://iso.felhom.eu/` and `/index.html` both return **404** — only the exact object name `felhom-installer-1.26.1-pve9.2-1.iso` answers, so the file cannot be found without being told its name; `RUNBOOK-onboarding-draft-v4.md` is an operator-attended script; the R-11 tester one-pager was ruled 2026-07-21 and never written; no `email.md` exists in the workspace; the two hub mails a new customer receives (`Kösd össze a Felhom dobozodat`, `Elindult a Felhom szervered — beállító kód`) assume the box is already installed. **Stopgap written by the drill:** `documentation/runbooks/VOLUNTEER-first-hour.md` (Hungarian, the steps the product really needs, each addition over today listed at its top). **What it needs:** the operator to choose the channel and approve the text. | **WAITING-ON-OPERATOR — rank P1-HIGH; owner: operator (channel + text), CC (draft)** |
+| **R-494** | **[P1-HIGH] A new customer's dashboard has NO reachable address unless the operator hand-makes a Cloudflare tunnel — the link in the setup-code mail is dead.** MEASURED 2026-09-14 on a fresh install from the public ISO (drill intervention **I1**): the claim mail points at `https://felhom.drill0242.felhom.eu`; that name has **no A and no AAAA** record (`dig @1.1.1.1`, control `felhom.enkisfelhom.hu` resolves); the hub has **no tunnel- or DNS-creation code** (`hub/internal/cloudflare/` holds only geo-rule removal; `cf_tunnel_token` is a pasted, optional form field, `configs.go:1478`) — day-0 runbook A.1 makes it a manual Cloudflare-dashboard step that nothing on the customer-create page asks for; the box's own split-horizon resolver on the appliance LAN IP answered `google.com` but not the dashboard name at 13:27:39Z; the agent applied the record at **13:27:44Z** (`lanresolver: applied split-horizon record … ip=192.168.0.158`, 3 m 46 s after the controller started), so the box CAN answer the name — **but only to a device that uses the box as its DNS server, and no document, screen or mail tells a household to do that**; the router and the installer-offered DNS answer nothing. The page was reachable only at the guest's LAN address with the name forced (`curl --resolve …:443:192.168.0.158`). **A volunteer could not have done that.** **What it needs:** an operator ruling — the hub creates the tunnel and DNS at customer creation, or the product gives a household a LAN address that works with no DNS change. | **WAITING-ON-OPERATOR — rank P1-HIGH; owner: operator (ruling), CC (build)** |
+| **R-495** | **[P2-MEDIUM] The public installer asks a stranger four questions nothing answers, and REFUSES its own default on one of them.** MEASURED 2026-09-14 on `felhom-installer-1.26.1` (drill screens `s04`–`s22`): every screen after the GRUB menu is **English** Proxmox (EULA, disk, locale, password, network, summary); **three disks are offered with no guidance which is the system disk** (the default happened to be right); the administrator e-mail is prefilled `mail@example.invalid`; the hostname is prefilled `pve.example.invalid` and pressing Next on it returns **„Invalid values: hostname does not look valid”** — a volunteer who accepts the defaults cannot continue; at the end, with the stick still in, the default-ticked auto-reboot boots back into the installer. None of this is wrong for Proxmox; all of it is unanswered for a Felhom household. **Fix shape (cheap first):** the volunteer instructions answer each question (done in `runbooks/VOLUNTEER-first-hour.md`); later, prefill hostname and e-mail from the ISO build. | **READY — rank P2-MEDIUM; owner: CC (ISO prefill), operator (instruction text via R-493)** |
+| **R-496** | **[P2-MEDIUM] The box's console tells a stranger, in English and FIRST, to open the Proxmox admin page — and calls the owner passphrase „a jelszavadat”.** MEASURED 2026-09-14 (drill screen `s29`): above the Hungarian pairing banner the console prints Proxmox's own `Welcome to the Proxmox Virtual Environment. Please use your web browser to configure this server - connect to: https://192.168.0.134:8006/` — the operator admin UI, which a household must never be sent to; the Felhom banner below says „add meg ezt a kódot és **a jelszavadat**”, while the self-bind mail and page name the same secret **„Tulajdonosi jelmondat”** (R-323 renamed the mail; `scripts/iso/felhom-bootstrap.sh:71-72` was not renamed). **Fix shape:** replace the Proxmox `/etc/issue` block on appliance installs; rename the console word. Both live in `felhom-bootstrap.sh`, a frozen ISO payload (G9), so it ships with the next ISO. | **READY — rank P2-MEDIUM; owner: CC** |
+| **R-497** | **[P2-MEDIUM] No product channel ever gives the customer the „Tulajdonosi jelmondat”, yet the self-bind mail says they received it at setup.** MEASURED 2026-09-14: the 5-word phrase is minted at customer creation (`hub/internal/web/configs.go`, `RandomPassphrase(5)`) and shown **only on the operator's customer page**; the self-bind mail (`FormatSelfBindEmail`) says „amelyet a beállításkor kaptál” and the console asks for it; nothing sends it. Day-0 runbook A.2 says the operator must dictate or hand it over — a step that exists only in an operator document. A volunteer whose operator forgets cannot bind the box and is told they already have the phrase. **Fix shape:** the operator's customer-create confirmation says, in one line, to hand this phrase to the customer now; the volunteer instructions say where it comes from (done in `VOLUNTEER-first-hour.md`). | **READY — rank P2-MEDIUM; owner: operator (process), CC (hub copy)** |
+| **R-498** | **[P3-LOW] The „Első lépések" on 52 of 53 app pages tell a customer to open a literal `wiki.DOMAIN` — the placeholder is never filled in.** MEASURED 2026-09-14 on a fresh 0.242.0 box (drill step 5): BookStack's app page renders „Nyisd meg a **wiki.DOMAIN** címet a böngészőben", PrivateBin's „Nyisd meg a **paste.DOMAIN** címet". `grep -rl '\.DOMAIN c[íi]m' app-catalog-felhom.eu/templates/*/.felhom.yml` → **52 of 53** templates carry it in `first_steps`; the controller renders the string as text (`internal/stacks/metadata.go`). A stranger reading their first instruction meets a word that is not an address. **Fix shape:** substitute the stack's real `SUBDOMAIN.DOMAIN` at render time (one place in the controller), with a render test per template that fails on a literal `DOMAIN`. | **READY — rank P3-LOW; owner: CC** |
+| **R-499** | **[P2-MEDIUM] Every app without a data drive is told its data is „already in the full system backup (PBS)" and there is „nothing to do" — on a box with no PBS, whose only whole-box copy sits on the same disk.** MEASURED 2026-09-14 on a fresh 0.242.0 box with the DR tier off (drill step 7): `GET /stacks/bookstack/backup` renders „Ennek az alkalmazásnak az adatai a belső rendszerlemezen vannak, amelyek **már szerepelnek a teljes rendszermentésben (PBS)** … ehhez az alkalmazáshoz nincs külön teendő." The sentence sits under `{{if not .IsHDDApp}}` in `controller/internal/web/templates/tier2_config.html:20-26` and consults nothing about where the whole-guest backup goes. On the same box `/backups` says, correctly, „Helyi tároló (local)" and „A rendszermentés jelenleg ugyanazon a lemezen van, mint a rendszer — így hibás fájlok ellen véd, lemezhiba ellen nem." **Two pages of one product contradict each other, and the reassuring one is the false one.** **Fix shape:** branch the sentence on the box's actual whole-guest target (PBS vs local, same-disk flag the overview already computes); a render test per branch. | **READY — rank P2-MEDIUM; owner: CC** |
+| **R-500** | **[P3-LOW] The dashboard shows the last backup in UTC while every backup page shows it in local time — two different clock times for one backup.** MEASURED 2026-09-14 on a fresh 0.242.0 box (drill step 12): the same backup (`last_run 2026-09-14T13:41:37Z`) reads „Utolsó mentés: **2026-09-14 13:41**" on `/dashboard` and „Utolsó adatbázis mentés: **2026-09-14 15:41** (most)" on `/backups/apps`. Cause, from source: `controller/internal/web/templates/dashboard.html:154` renders `{{.BackupStatus.LastRun.Format "2006-01-02 15:04"}}` with no conversion to the box's zone, while the backup pages go through the zone-aware helpers in `funcmap.go`. A household comparing the two screens sees a backup two hours apart from itself. **Fix shape:** format through the same zone-aware helper; a render test that pins a non-UTC zone and asserts the local hour. | **READY — rank P3-LOW; owner: CC** |
 
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