diff --git a/CHANGELOG.md b/CHANGELOG.md
index a621737..9ee5653 100644
--- a/CHANGELOG.md
+++ b/CHANGELOG.md
@@ -1,3 +1,11 @@
+## Unreleased (after v0.175.0, 2026-11-15) — root files older than the agent are not a trust problem
+
+- **`pvetrust.Ensure`: the wrapper's „unknown mode” refusal on a PINNED box names no problem.** Between the signed
+  agent update and the signed root-files job, the box's wrapper does not know `pve-ca-copy`. 0.175.0 reported
+  `ca_copy_unavailable` for those minutes and the hub mailed the operator (seen on Tester 1, 2026-11-15 10:04). The
+  pin works, so nothing is wrong; the bundle install runs the move. An unpinned box, and every other refusal, still
+  names the problem. Test `TestRootStepOlderThanTheAgent_IsNotATrustProblem`; 3 mutations seen red.
+
 ## v0.175.0 (2026-11-15) — trust in Proxmox by a copy of the box's own root CA (R-1380, release 2b); the agent tells the hub its clock, a refused job, a give-up and what a clean-up did (release 3); a boot key a clock step cannot move (R-1395) — RELEASED 2026-11-15 (release-agent.sh from the clean working clone at `db01ae0`, CI run id 2671; agent sha256 d1a30ed51f6663d96369ad3e88c221194af92773addf4fbb48852ee58be4b19a, bundle sha256 3b4a8b78155fc4385148c98c229da2e61e7c6b02bad9ed9f1fdc4a9ea1370d95); NOT vouched yet
 
 `configs/` changed (the wrapper's `pve-ca-copy` mode), so a box needs BOTH signed jobs: `agent_update`, then
diff --git a/internal/pvetrust/pvetrust.go b/internal/pvetrust/pvetrust.go
index d59a391..4d0412a 100644
--- a/internal/pvetrust/pvetrust.go
+++ b/internal/pvetrust/pvetrust.go
@@ -29,6 +29,7 @@ import (
 	"log/slog"
 	"os"
 	"path/filepath"
+	"strings"
 	"sync"
 	"time"
 
@@ -246,6 +247,15 @@ func (m *Manager) Ensure(ctx context.Context, why string) bool {
 	c, err := m.EnsureCopy(cctx)
 	ccancel()
 	if err != nil {
+		if rootStepTooOld(err) && cur.Fingerprint != "" {
+			// The agent is newer than the box's root files: between the agent update and the root-files job the
+			// wrapper does not know the step yet. The pinned certificate works; this is not a trust problem, and
+			// naming one mailed the operator at every box's update (seen on Tester 1, 2026-11-15). The bundle
+			// install calls Ensure again.
+			lg.Info("pvetrust: the root files are older than this agent (no CA-copy step yet) — the pinned certificate stays; the next root-files update moves the box", "err", err)
+			set(modeOf(cur), "", "", nil)
+			return false
+		}
 		lg.Warn("pvetrust: the root step gave no CA copy — the trust stays as it is", "err", err)
 		set(modeOf(cur), ProblemCopyUnavailable, truncate(err.Error(), 240), nil)
 		return false
@@ -404,3 +414,10 @@ func (m *Manager) writeConfig(caPath string) error {
 	}
 	return nil
 }
+
+// rootStepTooOld says whether the root step refused because it does not know the CA-copy mode at all (the wrapper's
+// R11 „unknown mode”): the box's root files are older than the agent. Pinned by
+// TestRootStepOlderThanTheAgent_IsNotATrustProblem.
+func rootStepTooOld(err error) bool {
+	return err != nil && strings.Contains(err.Error(), "unknown mode")
+}
diff --git a/internal/pvetrust/pvetrust_test.go b/internal/pvetrust/pvetrust_test.go
index c745e83..9bd3595 100644
--- a/internal/pvetrust/pvetrust_test.go
+++ b/internal/pvetrust/pvetrust_test.go
@@ -487,3 +487,42 @@ func TestProofCannotBeMadeNow_NoCauseNamed(t *testing.T) {
 		t.Fatalf("status = %+v moved=%v", st, b.m.Moved())
 	}
 }
+
+// Between the agent update and the root-files job the wrapper does not know the CA-copy step. A pinned box then has
+// NO trust problem (the pin works): naming one mails the operator at every box's update. A box with NO working pin
+// that gets the same refusal still names the problem.
+func TestRootStepOlderThanTheAgent_IsNotATrustProblem(t *testing.T) {
+	p := newPKI(t, "PVE CA")
+	leaf := p.leaf()
+	srv := newPVE(t, leaf)
+	old := errors.New(`pve-ca-copy refused: {"code": "R11", "reason": "unknown mode 'pve-ca-copy'"}`)
+
+	b := newBox(t, srv, proxmox.TLSConfig{Fingerprint: fp(leaf)}, nil)
+	b.m.EnsureCopy = func(context.Context) (Copy, error) { return Copy{}, old }
+	before, _ := os.ReadFile(b.cfgPath)
+	if b.m.Ensure(context.Background(), "start") {
+		t.Fatal("the trust changed with no copy")
+	}
+	if st := b.m.Status(); st.Problem != "" || st.Mode != "fingerprint" {
+		t.Fatalf("a pinned box with older root files reports a trust problem: %+v", st)
+	}
+	if after, _ := os.ReadFile(b.cfgPath); string(after) != string(before) {
+		t.Fatal("the config was written")
+	}
+
+	// the same refusal on a box that is NOT pinned is still a problem: nothing else holds its trust up
+	b2 := newBox(t, srv, proxmox.TLSConfig{}, nil)
+	b2.m.EnsureCopy = func(context.Context) (Copy, error) { return Copy{}, old }
+	b2.m.Ensure(context.Background(), "start")
+	if st := b2.m.Status(); st.Problem != ProblemCopyUnavailable {
+		t.Fatalf("an unpinned box with no copy step must name the problem: %+v", st)
+	}
+
+	// and another refusal on a pinned box is still named
+	b3 := newBox(t, srv, proxmox.TLSConfig{Fingerprint: fp(leaf)}, nil)
+	b3.m.EnsureCopy = func(context.Context) (Copy, error) { return Copy{}, errors.New(`pve-ca-copy refused: {"code": "T3"}`) }
+	b3.m.Ensure(context.Background(), "start")
+	if st := b3.m.Status(); st.Problem != ProblemCopyUnavailable {
+		t.Fatalf("a real refusal lost its name: %+v", st)
+	}
+}